To raise awareness and promote consumer rights, World Consumer Rights Day is celebrated every year on March 15th. The day, first observed on March 15, 1983, emphasizes the need to protect consumers from market exploitation and injustice.
Story
It was inspired by US President John Fitzgerald Kennedy’s speech to the US Congress on the same day in 1962. He stressed the importance of consumer rights and was the first world leader to speak about it. He called for four fundamental rights for every consumer – the right to safety, the right to information, the right to choose and the right to be heard, to help consumers avoid falling for the wrong companies and information.
Theme
This year, as the impact of the climate crisis gains global traction, the theme is “Empowering Consumers through Clean Energy Transition” to promote access to sustainable energy and help consumers achieve net-zero goals and to combat the high rising energy costs.
According to Consumer International, the theme addresses today’s challenges of “helping consumers through current difficulties while enabling a rapid transition that guarantees sustainability, safety and affordability over the long term.”
Coming together for change in the energy transition will both support consumers through the cost of living crisis and help achieve net zero goals by promoting access to sustainable energy worldwide.
Meaning
One of the main goals of the day is to make people aware of their rights as consumers and to make sure they don’t fall victim to fraud.
The Consumer Protection Act was passed in India on December 9, 1986
right to security – The right to protection against the placing on the market of goods and services that endanger life and property.
right to information – The right to be informed of the quality, quantity, potency, purity, standard and price of goods to protect the consumer from unfair commercial practices.
right to vote – The right, wherever possible, to have access to a wide variety of goods and services at a competitive price.
right to be heard – This right ensures that the interests of consumers are given due consideration in appropriate fora.
right to redressl – The right to redress against unfair commercial practices or unscrupulous exploitation of consumers.
Right to Consumer Education – The right to acquire the knowledge and skills to be an informed consumer for life.
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